Aircall is a cloud-based customer communication platform designed to unify communication channels, automate tasks, and provide actionable insights. By integrating voice, SMS, WhatsApp, and social media channels into one platform, Aircall enables teams to deliver smarter and more personalized customer experiences.
The platform offers various features that enhance productivity and team collaboration. Features such as conference calls, business hours, voicemail, and call routing ensure that customer interactions are handled efficiently. Additionally, Aircall provides tools for call monitoring and quality insights, allowing supervisors to oversee interactions and maintain high service standards.
Aircall also offers integrations with over 100 essential business applications, including CRM and helpdesk systems, enabling smooth data flow into every customer interaction. This empowers teams to deliver more intelligent and personalized experiences.
Trusted by over 19,000 companies, Aircall combines enterprise-level performance with consumer-grade simplicity. Its cloud-based architecture ensures scalability and reliability, while strong security measures protect sensitive data. By leveraging Aircall's comprehensive suite of features, organizations can improve their customer service operations, reduce costs, and drive exceptional customer experiences.
Product Overview
AI-Powered CX Platform: Uses artificial intelligence to enhance customer interactions and operational efficiency.
Advanced Routing: Directs calls based on various parameters to optimize the customer journey.
Call Monitoring and Quality Insights: Allows supervisors to oversee and improve service quality.
Interactive Voice Response (IVR): Enables configurable multi-level IVR systems for efficient call direction.
Omnichannel Engagement: Supports customer interactions across multiple channels, including voice and digital.
Workforce Engagement Management: Provides tools to manage and develop agent performance and experience.
Customer Experience Analytics: Offers insights into customer interactions for strategic decision-making.
Key Features
AI Integration: Automates self-service and empowers agents with smart tools.
Scalability: Cloud-based architecture allows for rapid scaling of contact center operations.
Security: Enterprise-level security measures protect sensitive customer and business data.
Customizable IVR: Easily configure IVR systems to ensure callers reach the right agents or departments.
Real-Time Analytics: Provides up-to-date data on contact center performance and customer interactions.
Agent Empowerment Tools: Includes features like call monitoring and quality management to support agent development.
Integration Capabilities: Seamlessly integrates with other business systems and applications.
Industrial Robotics Integration
IT Outsourcing Service
Secure Internet SD-WAN Connection
Digital Marketing Service
